Privacy Policy

At Mount Institute of Business Development (MIBD), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, enquire about our programmes, book a campus tour, submit an application or access our educational services.

We handle personal information in accordance with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.

By providing personal information to MIBD, you acknowledge the practices described in this policy. Where processing requires your consent, we will request it separately and appropriately.

1. Who We Are

Mount Institute of Business Development DWC LLC ("MIBD", "we", "our" or "us") is an educational and professional training institute based in Dubai, United Arab Emirates.

MIBD operates under the educational oversight of the Knowledge and Human Development Authority (KHDA) and offers programmes leading to qualifications awarded by OTHM.

Institutional Details

• Legal Name: Mount Institute of Business Development DWC LLC
• KHDA Educational Services Permit: No. 630585
• OTHM Approved Centre Number: DC2209716
• Website: https://mountinstitute.com
• Address: 4th Floor, A5 Building, Dubai World Central, Dubai South, Dubai, United Arab Emirates.
• Email: info@mountinstitute.com
• Telephone: +971 4 552 5836

For the personal information covered by this policy, MIBD is responsible for determining the purposes and methods of processing, except where another organisation acts independently in relation to its own services.

2. Information We Collect

The information we collect depends on how you interact with MIBD.

2.1 General Enquiries

When you submit an enquiry through our website, we may collect:

• Full name
• Email address
• Telephone number
• Programme and preferred intake
• Preferred method of communication
• Questions, messages or additional information
• Your consent or communication preferences

We use this information to understand your enquiry and provide appropriate admissions or programme guidance.

2.2 Campus Tour Bookings

When you request a campus visit, we collect:

• Parent's or guardian's name
• Parent's or guardian's telephone number and email address
• Student's name
• Programme or course of interest
• Preferred campus tour date

This information enables our team to arrange the visit, confirm availability and communicate relevant details.

2.3 Online Applications

When you submit an online application, we collect the personal, educational and supporting information required to assess your eligibility.

This may include:

Personal Information

• Legal name
• Date of birth
• Gender
• Passport number
• Residential address
• Email address
• Telephone number

Academic Information

• Programme applied for
• Preferred intake
• Educational qualifications and academic history
• Previous school or college certificates
• Curriculum vitae or résumé

Parent or Guardian Information

• Parent's or guardian's name
• Relationship to the applicant
• Email address
• Telephone number

Additional Information

• Emergency contact details, where provided
• Education agency name and contact details, where applicable
• Additional information relevant to the application

Supporting Documents

• Passport-size photograph
• Passport copy
• Academic certificates
• CV or résumé

These documents are collected for application assessment, identity verification, admissions administration and, where applicable, enrolment and registration purposes.

If you provide personal details about another person, such as a parent, guardian or emergency contact, you should ensure they are aware that their information is being provided to MIBD.

2.4 Information Collected During Enrolment and Studies

Where an applicant becomes a student, MIBD may also process information necessary to deliver and administer their education, including:

• Student registration and identification details
• Attendance and academic progress
• Assignments, assessments and results
• Qualification registration and certification details
• Fee payment and financial administration records
• Learning Management System activity, where applicable
• Student support and relevant administrative correspondence

This information is used to manage the student's academic journey and fulfil applicable institutional, awarding-body and regulatory responsibilities.

2.5 Website Usage and Campaign Information

When you visit our website, certain technical and campaign-related information may be collected.

This can include:

• The website or advertisement that referred you to MIBD
• The first page you visited
• Campaign tracking parameters, including utm_source, utm_medium and utm_campaign
• Advertising click identifiers, such as gclid or fbclid, where present
• Browser, device and general technical information
• Website usage information, subject to your cookie preferences

Campaign Attribution

When you first visit our website through a link containing campaign information, relevant referral details may be stored locally in your browser for up to 90 days.

This information helps us understand how prospective students discover MIBD.

Campaign information stored in your browser is submitted to MIBD only if you complete a website form, at which point it may be associated with your enquiry or application.

2.6 Analytics and Cookies

With your consent, MIBD uses Google Analytics, implemented through Google Tag Manager, to understand website traffic and visitor engagement.

Analytics may help us understand:

• Which pages visitors view
• How visitors navigate the website
• General device and browser information
• Approximate geographical location
• Website performance and engagement
• The effectiveness of marketing campaigns

Non-essential analytics cookies are intended to operate only after you provide the relevant consent.

If you decline optional cookies, analytics tracking requiring that consent will not be activated.

The website does not currently use Google Ads, Meta Pixel or other advertising, remarketing or conversion-tracking tags.

For more information, please see our Cookie Policy.

2.7 Information You Provide Through Other Channels

If you communicate with MIBD through email, telephone, WhatsApp or other official communication channels, we may retain the information you provide and a record of the communication.

This enables us to respond to your questions, provide continuity in our correspondence and maintain relevant admissions or student-service records.

3. How and Why We Use Your Information

We use personal information for clearly defined educational, administrative and operational purposes.

3.1 Responding to Enquiries

We use your contact information to:

• Respond to questions about programmes, qualifications and entry requirements
• Explain application procedures, fees and intake availability
• Provide requested information about MIBD
• Communicate regarding admissions-related enquiries

3.2 Managing Campus Visits

We use visitor details to:

• Schedule and confirm campus tours
• Coordinate visits with our admissions team
• Communicate arrangements or changes
• Respond to follow-up questions about studying at MIBD

3.3 Processing Applications

We use application information to:

• Verify the applicant's identity
• Assess entry eligibility and academic qualifications
• Evaluate scholarship eligibility, where applicable
• Review supporting documents
• Communicate application decisions
• Prepare and issue admission offers

3.4 Enrolment and Academic Administration

When applicants enrol, their personal information may be used to:

• Complete student registration
• Register learners with OTHM where required
• Provide learning and assessment services
• Maintain attendance, academic and assessment records
• Issue academic documentation and support qualification certification
• Provide student services and academic assistance
• Support visa-related procedures where MIBD acts as the student's sponsor

3.5 Legal and Regulatory Compliance

We may process or disclose relevant personal information where necessary to fulfil applicable legal, educational, regulatory or reporting obligations.

These may include requirements involving KHDA, OTHM and relevant UAE authorities.

3.6 Website Improvement and Campaign Measurement

Where permitted and, where necessary, with your consent, we use website usage and campaign information to:

• Understand visitor engagement
• Improve navigation and user experience
• Identify technical issues
• Evaluate the effectiveness of our communications and advertising
• Understand which channels generate enquiries

3.7 Promotional Communications

Where you have provided the appropriate consent, MIBD may contact you with information about programmes, upcoming intakes, educational opportunities or relevant institutional updates.

You may withdraw marketing consent or request that these communications stop at any time by contacting info@mountinstitute.com.

We distinguish between communications necessary to respond to your enquiry, process your application or administer your studies, and optional promotional communications.

4. Legal Grounds for Processing

Depending on the circumstances and applicable law, MIBD processes personal information on the following grounds.

Your Consent

Where you have provided clear consent for a specific activity, including optional website analytics or promotional communications.

Steps Requested Before Entering a Contract

Where processing is necessary to respond to an application or take steps you have requested before entering an educational agreement.

Performance of a Contract

Where processing is necessary to deliver the educational services agreed between MIBD and an enrolled student.

Compliance with Legal Obligations

Where processing is required to meet applicable legal or regulatory responsibilities.

Other Processing Permitted by Law

Where another applicable legal exception permits or requires the processing, including circumstances involving legal claims or the protection of relevant rights.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not invalidate processing that was lawfully carried out before the withdrawal.

Certain information is required for admission, enrolment and regulatory purposes. If necessary information is not provided, we may be unable to process an application or deliver the requested service.

5. Sharing Your Information

MIBD does not sell personal information.

We share personal information only where necessary for a legitimate, disclosed purpose and in accordance with applicable law.

Depending on the service, information may be shared with the following organisations or categories of recipients.

5.1 Awarding and Regulatory Bodies

OTHM Qualifications, United Kingdom

Where required, we share relevant student registration, identity, academic and assessment information for qualification registration, administration and certification.

Knowledge and Human Development Authority (KHDA)

We may provide relevant information where required for educational oversight, institutional compliance or other applicable regulatory obligations.

UAE Government and Immigration Authorities

Where applicable, we may disclose necessary information to relevant government bodies for statutory processes, regulatory requests or student visa procedures.

5.2 Universities and Academic Partners

Where you request assistance with university progression, degree top-up pathways or related applications, we may share the relevant academic information and supporting documents with the university or institution concerned.

5.3 Education Agencies

If you apply through an education agency, relevant application information and updates may be shared with that agency where necessary to support your application and where the disclosure is appropriately authorised.

5.4 Payment Service Providers

If you choose an instalment payment option offered through Tabby, relevant information may be shared with Tabby to facilitate that service.

Tabby acts in accordance with its own applicable privacy policies and payment-processing arrangements.

5.5 Technology and Service Providers

MIBD may use authorised third-party providers to operate and maintain its website and related services.

These include:

• Hostinger: Website hosting and related infrastructure.
• Google: Website analytics, Google Tag Manager and relevant embedded services, subject to applicable consent requirements.
• Email service provider: Email delivery, including website form notifications.
• Learning Management System and related technology providers: The MIBD learning platform at lms.mountinstitute.com.
• Other authorised technical service providers: Where required for website maintenance, security, backups or service delivery.

Where third parties process information on our behalf, we seek appropriate contractual and security safeguards consistent with their services and applicable law.

6. International Data Transfers

As MIBD provides internationally connected educational services, some personal information may be shared with or processed by organisations outside the United Arab Emirates.

For example, student registration and qualification information may be transferred to OTHM in the United Kingdom.

Information may also be processed internationally through technology providers, educational partners or authorised service providers.

Where personal information is transferred outside the UAE, MIBD will use an applicable lawful transfer mechanism and appropriate safeguards. Depending on the circumstances, these may include contractual data-protection commitments, applicable protections in the destination country, explicit consent or another transfer ground permitted by UAE law.

We aim to limit international transfers to the information reasonably necessary for the relevant service.

7. How Long We Retain Your Information

MIBD retains personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, regulatory, contractual or record-keeping requirements.

Our retention arrangements are:

Enquiries and Campus Tour Requests

24 months from the last meaningful communication, unless a longer period is necessary or consent is renewed.

Applications That Do Not Result in Enrolment

24 months from the application decision or last relevant communication, subject to applicable requirements.

Enrolled Student Records

Student information, academic results, assessments and registration records are retained in accordance with applicable KHDA, OTHM and other legal or educational record-keeping requirements.

Campaign Attribution Information

Campaign information saved locally in your browser is retained for up to 90 days. Where that information is submitted with an enquiry or application, it forms part of the relevant submission record and follows the corresponding retention period.

Analytics Information

Analytics information is subject to the applicable Google Analytics configuration and retention settings.

Once information is no longer required, we delete, anonymise or securely dispose of it in accordance with our retention procedures.

Where an application record is deleted, its associated uploaded documents are also deleted from active storage, subject to any applicable legal retention requirements.

Deletion from system backups may follow the relevant backup retention schedule.

8. How We Protect Your Information

MIBD takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These include:

• HTTPS encryption for information transmitted through our website.
• Restricted access to personal information based on authorised staff responsibilities.
• Protected storage areas for website form submissions and uploaded application documents.
• Administrative controls governing the access and downloading of sensitive documents.
• Appropriate website maintenance and security procedures.

Access to submitted documents is restricted according to staff roles, with document-download permissions limited to authorised administrative users.

No internet-based system can guarantee absolute security. However, MIBD is committed to maintaining appropriate protection measures and responding to suspected data-security incidents.

Where legally required, we will notify the competent authorities and affected individuals about relevant personal data breaches.

9. Your Privacy Rights

Subject to applicable UAE law and any relevant exceptions, you may have the right to:

Access Your Information

Request information about the personal data we hold and how it is processed.

Correct Your Information

Ask us to correct inaccurate or incomplete personal information.

Request Deletion

Request deletion of personal information when it is no longer necessary or where another lawful ground for deletion applies.

Restrict Processing

Request that certain processing activities be restricted in circumstances permitted by law.

Object to Processing

Object to certain uses of personal information, including processing for direct marketing.

Request Data Portability

Request an electronic copy of eligible personal information or request its transfer to another provider where the relevant legal requirements are met.

Withdraw Consent

Withdraw consent for activities that depend on your consent, including optional promotional communications or analytics tracking.

Challenge Certain Automated Decisions

Where applicable, request appropriate human review of decisions resulting from automated processing in circumstances recognised by law.

How to Exercise Your Rights

To make a privacy-related request, please contact:

Email: info@mountinstitute.com

Subject: Privacy Request – MIBD

Please describe your request and provide sufficient information for us to identify the relevant records.

For security reasons, we may ask you to verify your identity before responding.

We will review and respond to requests without undue delay and in accordance with the requirements of applicable law.

Some requests may be limited where we are required to retain information for regulatory compliance, educational certification, legal claims or other lawful purposes.

Complaints

If you have concerns about how MIBD handles your personal information, we encourage you to contact us first.

If your concern remains unresolved, you may submit a complaint to the competent UAE data protection authority through the procedure applicable at the time.

In the UAE, the competent authority is the UAE Data Office.

10. Privacy of Applicants Under 18

MIBD recognises the importance of protecting the personal information of children and younger applicants.

Where an applicant is under 18, MIBD requires the involvement and appropriate authorisation of a parent or legal guardian as part of the application process.

Parent or guardian information may be collected to verify consent, communicate about the application and support necessary student administration.

We do not knowingly collect or process the personal information of children under 13 except where permitted by applicable law and subject to the necessary parental-consent and safeguarding requirements.

We do not use the personal information of children under 13 for targeted advertising or commercial profiling.

Parents or guardians may contact MIBD to raise questions about information submitted on behalf of a minor.

11. External Websites and Third-Party Services

Our website may contain links to third-party websites or incorporate external services, including:

• Google Maps
• Video platforms such as YouTube
• WhatsApp communication links
• Educational partner websites
• Payment and instalment-service providers

When you access a third-party service, that provider may collect and process information under its own privacy policy.

Some embedded content may also process technical information when it is loaded or activated.

MIBD does not control the independent privacy practices of external websites and encourages visitors to review the relevant provider's privacy terms.

12. Updates to This Privacy Policy

MIBD may update this Privacy Policy periodically to reflect:

• Changes to our educational services or administrative procedures
• Updates to website functionality and technology
• Changes to the information we collect or how we use it
• Updates to applicable laws and regulatory requirements

When changes are made, the revised policy will be published on this page with an updated revision date.

Where required by law, we will provide additional notice or request fresh consent for material changes to how personal information is processed.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Mount Institute of Business Development DWC LLC

4th Floor, A5 Building

Dubai World Central, Dubai South Dubai, United Arab Emirates

Email: info@mountinstitute.com

Phone: +971 4 552 5836

Website: https://mountinstitute.com

We are committed to handling privacy enquiries responsibly and protecting the information entrusted to us.